Certified Insurance Service Representative (CISR)

In a profession with few objective benchmarks, there is a credential that speaks volumes: the CISR designation. This designation is recognized nationwide as an important credential - one that benefits individuals, their agencies, and their customers. CISR training is excellent preparation for meeting the challenges of this tough economy. The CISR Program is first and foremost a practical program, focusing on minimizing E&O claims and the understanding and analysis of risks and exposures. Practical, convenient, and cost-effective, the CISR Program consists of five courses offered in hundreds of locations throughout the United States and Puerto Rico, and via the Internet at CISR OnLine. You can choose to take all five courses any way you want to - in the classroom, online, or "mix and match" by combining the face-to-face interaction of a classroom with the convenience of CISR OnLine.  To earn the CISR designation, five of the courses must be completed within three calendar years after passing the first examination.

CISR - one prestigious designation…many ways to earn it.

A Northern Virginia agent recently said "I have been attending many insurance classes in past 9 years, and I have found PIA classes so useful & organized. I really like the set up and that is why I want to get all my CISR classes with PIA. I have 3 more to go".

Click here to register for one of the events listed below.

View the PIA Cancellation Policy

Download the 2020 CISR Schedule 
Download General Registration Form (eff 1/1/20)

CISR courses - $190
CSRM courses - $179
CPIA courses - $190 PIA member; $215 Non-member
CIC Institutes - $450; 30 days prior to the Institute - $475
Ruble Graduate Seminar - $445

We want to make you aware that The National Alliance recommends that students taking CISR Personal Lines Miscellaneous have already taken CISR Personal Residential or have a working knowledge of the Homeowners Policy Form.


2/4/20: CISR Personal Miscellaneous - Roanoke
2/19/20: CISR Agency Operations - Richmond
3/3/20: CISR Commercial Casualty 2 - Fredericksburg
3/11/20: CISR Agency Operations - Chantilly
3/17/20: CISR Elements of Risk - Chesapeake
3/24/20: CISR Commercial Property - Lynchburg
3/26/20: CISR Personal Auto - Richmond/Glen Allen
4/21/20: CISR Personal Residential - Harrisonburg
5/7/20: CISR Commercial Casualty 2 - Roanoke
5/13/20: Dynamics of Service - Chantilly
5/19/20: CISR Personal Auto - Chesapeake
5/27/20: CISR Commercial Property - Richmond
6/9/20: CISR Elements of Risk - Harrisonburg
6/10/20: CISR Personal Auto - Fredericksburg
7/21/20: CISR Commercial Casualty 1 - Chesapeake
8/5/20: CISR Commercial Casualty 2 - Chantilly
9/8/20: CISR Commercial Property - Fredericksburg
9/16/20: CISR Personal Auto - Lynchburg
9/22/20: Dynamics of Service - Virginia Beach
9/30/20: CISR Life and Health Essentials - Richmond/Glen Allen
10/7/20: CISR Life and Health Essentials - Roanoke
10/13/20: William T. Hold Seminar - Richmond/Glen Allen
11/3/20: CISR Personal Residential - Chantilly
11/10/20: CISR Commercial Casualty 1 - Harrisonburg
11/11/20: CISR Personal Miscellaneous - Chesapeake
11/17/20: CISR Personal Residential - Richmond
12/1/20: CISR Commercial Casualty 1 - Fredericksburg
12/9/20: CISR Agency Operations - Roanoke

Intermediate level program is geared to CSRs, company representatives, new producers and other agency staff
Course content is current, practical information which can be readily applied in daily use
Discover cross-selling techniques to increase your agency's premium
One-day classes allow you to gain maximum benefits with minimum time out of the office

The CISR designation is composed of five out of nine modules and the CISR Elite designation is composed of all nine.  They may be taken in any order - Agency Operations, Elements of Risk, Commercial Casualty I, Commercial Casualty II, Commercial Property, Life & Health, Personal Automobile, Personal Lines-Miscellaneous and Personal Residential.  These one-day courses cover all phases of the customer service representative's daily work. Each course is followed by an optional one-hour examination. To achieve the CISR designation, individuals must successfully complete the entire series of CISR examinations within three calendar years after passing the first examination.

CISR William T. Hold Seminar
The William T. Hold is a program exclusively for CISR designation holders. These seminars offer an excellent opportunity to meet, network and participate with other CISR designees, as well as satisfy the annual update requirement for the Society of CISR.  Note:  You must be a dues paid member of The Society to attend this course.

CISR Dynamics of Service
The Dynamics of Service program will help you improve your people skills and professional competence while gaining a wealth of tools and techniques for dealing with customers effectively.  It is not required that you already be a CISR designation holder but if you are and have paid your Society of CISR dues, this course will satisfy your annual update requirement.                     

Get started Now!
Just call the PIAVA/DC Education Department in Richmond at 804/264-2582 to receive your education schedules and registration forms or register online. Contact Sheryl@piavadc.com for more information or visit the The National Alliance website.